專員 - 技術支援 Specialist - IT Field Service
Job Description:
• Perform IT related frontline equipment installations; this includes but not limited to PCs, Mobile Devices, Printers, Plotter, Copiers, Scanners and Telephones
• Work closely with the IT team members, to learn, understand, and assist with day to day and project related tasks
• Provide maintenance to IT equipment
• Provide first line support to IT related calls / tickets
• Escalate unresolved issues as required
• Maintain the physical IT Equipment inventory record
• Follow IT internal processes, policies and procedures
Job Requirement:
• College Degree holder in Computer Science, Electrical / Electronic Engineering or Information Technology related fields a minimum
• ITIL v3 Certifications preferred
• Minimum 1 year of working experience in IT Field Service
• Hospitality or gaming working experience would be a bonus
• Familiar with Casino floor and end user desktop applications
• A solid understanding of the many Operating System versions; Microsoft Windows Server, Microsoft Workstation, Apple Mac, and Mobile Operating Systems
• Proficient in spoken and written English
• Fluent in Cantonese & Chinese speaking is preferred
• Possess of good problem solving skill, analytical skill and be detail oriented
• Able to work on shift
Interested parties, please apply via:
• Email the detailed resume to careers@macausjm.com
• Hotline 89820288 / 68827116
• Perform IT related frontline equipment installations; this includes but not limited to PCs, Mobile Devices, Printers, Plotter, Copiers, Scanners and Telephones
• Work closely with the IT team members, to learn, understand, and assist with day to day and project related tasks
• Provide maintenance to IT equipment
• Provide first line support to IT related calls / tickets
• Escalate unresolved issues as required
• Maintain the physical IT Equipment inventory record
• Follow IT internal processes, policies and procedures
Job Requirement:
• College Degree holder in Computer Science, Electrical / Electronic Engineering or Information Technology related fields a minimum
• ITIL v3 Certifications preferred
• Minimum 1 year of working experience in IT Field Service
• Hospitality or gaming working experience would be a bonus
• Familiar with Casino floor and end user desktop applications
• A solid understanding of the many Operating System versions; Microsoft Windows Server, Microsoft Workstation, Apple Mac, and Mobile Operating Systems
• Proficient in spoken and written English
• Fluent in Cantonese & Chinese speaking is preferred
• Possess of good problem solving skill, analytical skill and be detail oriented
• Able to work on shift
Interested parties, please apply via:
• Email the detailed resume to careers@macausjm.com
• Hotline 89820288 / 68827116
Employer
Sociedade de Jogos de Macau, S.A - SJM
Job Title
專員 - 技術支援 Specialist - IT Field Service
Post on
2020/07/03
