Technician / Assistant Leader
MAIN RESPONSIBILITIES
REQUIREMENT
WORKING LOCATION: Edf. Finance and IT Center 8H, Avenida Doutor Mário Soares de Macau
OFFICE HOUR: 9:30AM – 5:30PM (including 1 hour lunch break) Mon - Fri, Sat phone standby morning shift ( around every 2 months requires 1 time, phone call standby at home, urgent case on site support )
We provide annual leave, government holiday, medical insurance, overtime allowance, discretionary performance bonus. Interested parties please send full CV with the last salary, expected salary and your contact details by email to hr@hk.glory-global.com
Please mark in email subject Apply for HelloJobs position
- Ensures reactive and planned service calls, remedial works and maintenance visits are carried out efficiently, effectively and in accordance with company policy to meet client satisfactions
- Provides technical advice/assistance to engineers and clients including site visits as and when required
- Fosters and maintains good client relationships
- Perform system installation & repair regularly
- Study and testing existing cash machine software system and tools.
- Reports design, reliability and maintenance problems or bugs.
- Acts as a first point of contact with the customer to resolve escalations
- Other ad-hoc projects and duties to meet the needs of the business
REQUIREMENT
- Macau ID card holder only.
- Possessing at least 3 years’ experience gained from within a service-led organisation, more experience will be considered as Assistant Leader grade.
- Able to identify customer’s needs; analyze and provide solutions; Good fault finding and troubleshooting abilities; is proactive in identifying cause and effect.
- Has strong business/commercial acumen with first class attention to detail
- Excellent communication skills, both written and oral, combined with the ability to make formal presentations (internally and externally)
- Interacts effectively with staff at all levels within the organization to gain the respect and co-operation of resources; customer-oriented and politically sensitive
- Demonstrated ability to meet key deadlines and ensure customer satisfaction
- Hands-on as necessary, otherwise can step up to provide effective leadership when needed
WORKING LOCATION: Edf. Finance and IT Center 8H, Avenida Doutor Mário Soares de Macau
OFFICE HOUR: 9:30AM – 5:30PM (including 1 hour lunch break) Mon - Fri, Sat phone standby morning shift ( around every 2 months requires 1 time, phone call standby at home, urgent case on site support )
We provide annual leave, government holiday, medical insurance, overtime allowance, discretionary performance bonus. Interested parties please send full CV with the last salary, expected salary and your contact details by email to hr@hk.glory-global.com
Please mark in email subject Apply for HelloJobs position
Employer
Glory Global Solutions (Hong Kong) Limited
Job Title
Technician / Assistant Leader
Post on
2019/12/06
